Med spas · STN 02 — Answer
Ninety seconds,
every time.
People research treatments late at night and privately. By morning they have booked with whoever replied. Most jobs go to whoever replies first. This makes that you, every time. Without it, the enquiry waits four hours and lands after they have already booked someone else — and for cosmetic clinics, med spas and aesthetics practices, that adds up to $30,800 a year.
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What it is costing now
$30,800
a year for cosmetic clinics, med spas and aesthetics practices. Struck through because it is recoverable.
Based on 6 unanswered enquiries a month at $950 average appointment value, of which 45% would have converted. Your leak audit uses your numbers, not these.
What changes
Most jobs go to whoever replies first. This makes that you, every time.
Every new enquiry — from any channel, at any hour — gets a real reply inside 90 seconds. Not an autoresponder saying we received your message: an actual reply that asks the next question and moves toward a booking. On the line this sits at station 2, answer — the point where enquiries either turn into appointments or quietly stop. An empty chair costs the practitioner's hour and cannot be resold at short notice without a system.
The board — Med spas — answer station
RUNNING- 22:30Missed call — treatment pricingMissed callText sent 22:31
- 21:48Web chat — skin consult enquiryWeb chatConsult booked
- WedRepeat interval due — 96 clientsCampaign28 rebooked
- 06:00Shift summary → owner's phoneReport$9,120 booked
How it runs
What 90-second speed to lead changes for med spas
01
The clock starts
The moment an enquiry lands, from any channel.
02
A real reply goes out
Personal, specific to what they asked, and moving toward a time in the diary.
03
It keeps going
If they do not reply, it follows up — rather than the enquiry going cold in an inbox.
04
You see the clock
Median reply time is on your shift summary, so the number is a fact, not a claim.
Straight answers
90-second speed to lead for med spa & aesthetics — questions people ask
- We usually get back to people the same day.
- Same day is the industry norm, which is exactly why it does not win. The business that replies in 90 seconds takes the job before the same-day reply is written.
- Can it discuss treatments and pricing?
- It answers general questions from your own information and books the consultation. Anything clinical is a conversation with a practitioner, and it is set up to say so.
- How does it reduce no-shows?
- Confirmation on booking, a reminder the day before and one on the morning, and a one-tap reschedule. A moved appointment is revenue; a no-show is not.
Same trade
Everything else that runs on a med spa line
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Database reactivation
Booked work from people who already know you. No new ad spend.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Same station
90-second speed to lead in other trades
Med spas · 90-second reply
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