Cosmetic · skin · aesthetics
Enquiries in.
Chairs filled.
Aesthetics enquiries arrive at night and are compared across three clinics. A no-show costs you the room, the practitioner and the hour — all of it unrecoverable.
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The board — A med spas shift
RUNNING- 21:48Web chat — skin consult enquiryWeb chatConsult booked
- 22:30Missed call — treatment pricingMissed callText sent 22:31
- WedRepeat interval due — 96 clientsCampaign28 rebooked
- 06:00Shift summary → owner's phoneReport$9,120 booked
Fault report
Where the money
leaks out.
Enquiries arrive after hours
People research treatments late at night and privately. By morning they have booked with whoever replied.
No-shows burn the room
An empty chair costs the practitioner's hour and cannot be resold at short notice without a system.
Treatment cycles are never prompted
Most treatments have a repeat interval. Without a prompt, the client simply drifts.
The leak, in dollars
$30,800
a year, gone from cosmetic clinics, med spas and aesthetics practices that do not answer fast enough. Struck through because it is recoverable — you already paid to make the phone ring.
Based on 6 unanswered enquiries a month at $950 average appointment value, of which 45% would have converted. Your leak audit uses your numbers, not these.
The production line
Five stations. No hands.
STN 01
Capture
Calls, forms, web chat and socials land in one intake. Nothing lives in a notebook.
STN 02
Answer
Every enquiry gets a reply in 90 seconds, in your voice, day or night.
STN 03
Book
Qualified enquiries book straight into your calendar. No phone tag, no tennis.
STN 04
Chase
Open quotes chased on day 2, 5 and 9 until they answer — politely relentless.
STN 05
Return
Review requests after every job; reactivation campaigns wake your old list.
28
clients rebooked from one treatment-cycle campaign
90 sec
reply to a late-night enquiry
−41%
fewer no-shows with confirmations and reminders
Illustrative figures. Your leak audit uses your numbers.
Built for med spas
What runs on a med spa line
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Database reactivation
Booked work from people who already know you. No new ad spend.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Long-term nurture
The enquiry that was too early stays warm until it is ready.
The 6am shift summary
One message at 6am. What came in, what got booked, what it was worth.
One lead inbox
One intake for calls, forms, chat, email and socials. Nothing lives in a notebook.
Straight answers
Med spa & aesthetics — questions people ask
- Can it discuss treatments and pricing?
- It answers general questions from your own information and books the consultation. Anything clinical is a conversation with a practitioner, and it is set up to say so.
- How does it reduce no-shows?
- Confirmation on booking, a reminder the day before and one on the morning, and a one-tap reschedule. A moved appointment is revenue; a no-show is not.
- Can it prompt repeat treatments?
- Yes, on each treatment's own interval, which is the most reliable rebooking revenue in an aesthetics practice.
Med spas sits under Auto, fitness & personal. The same line runs for every trade on the list.
Med spas — the line is running elsewhere
Find your leak
in 10 minutes.
We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.
You see the number before you spend anything.
free leak audit · 10 minutes · no login