Family · conveyancing · injury · commercial
Enquiries in.
Matters booked.
Someone who needs a lawyer needs one today. They will call four firms and instruct the first one that speaks to them properly.
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The board — A legal shift
RUNNING- 19:26Family law enquiry — initial adviceMissed callConsult Thu 10:00
- 21:40Conveyancing — contract reviewWeb chatBooked Wed
- TueCosts estimate #14 — commercialDay-5 chaseInstructed
- 06:00Shift summary → principal's phoneReport3 consults booked
Fault report
Where the money
leaks out.
Enquiries are urgent and shopped
Distress plus comparison. The firm that answers first has an enormous advantage before price is ever discussed.
Fee earners cannot answer phones
The people qualified to speak to a new client are billing, in court, or in a meeting.
Costs estimates go quiet
An estimate sent and never followed up is a matter that instructed elsewhere.
The leak, in dollars
$56,700
a year, gone from law firms and legal practices taking enquiries from the public that do not answer fast enough. Struck through because it is recoverable — you already paid to make the phone ring.
Based on 3 unanswered enquiries a month at $4,500 average matter value, of which 35% would have converted. Your leak audit uses your numbers, not these.
The production line
Five stations. No hands.
STN 01
Capture
Calls, forms, web chat and socials land in one intake. Nothing lives in a notebook.
STN 02
Answer
Every enquiry gets a reply in 90 seconds, in your voice, day or night.
STN 03
Book
Qualified enquiries book straight into your calendar. No phone tag, no tennis.
STN 04
Chase
Open quotes chased on day 2, 5 and 9 until they answer — politely relentless.
STN 05
Return
Review requests after every job; reactivation campaigns wake your old list.
90 sec
median reply to a new enquiry, including after hours
+24%
more enquiries converted to booked consultations
0
enquiries left without a response overnight
Illustrative figures. Your leak audit uses your numbers.
Built for legal
What runs on a legal line
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Quote follow-up on day 2, 5 and 9
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
The pipeline board
Every open enquiry, what stage it is at, and what happens to it next.
Review requests after every job
Asked automatically, at the moment the work is freshest.
The 6am shift summary
One message at 6am. What came in, what got booked, what it was worth.
One lead inbox
One intake for calls, forms, chat, email and socials. Nothing lives in a notebook.
Straight answers
Legal practices — questions people ask
- Can automation give legal advice?
- No, and it does not. It captures the nature of the matter, checks for conflicts against your rules, and books a consultation. Every word of advice comes from a person.
- How does it handle conflict checks?
- Names and opposing parties are captured at intake and checked against your list before a consultation is confirmed, which is earlier than most firms manage manually.
- Our work is sensitive. Is this appropriate?
- Intake is factual — who, what area of law, how urgent. It is the same information a receptionist would take, taken at 9pm instead of not at all.
Legal sits under Finance & advisory. The same line runs for every trade on the list.
Legal — the line is running elsewhere
Find your leak
in 10 minutes.
We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.
You see the number before you spend anything.
free leak audit · 10 minutes · no login