We usually get back to people the same day.

Same day is the industry norm, which is exactly why it does not win. The business that replies in 90 seconds takes the job before the same-day reply is written.

What happens when a call comes in while I am on a job?

The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.

Can it tell an emergency from a quote request?

Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Plumbers · STN 02 — Answer

Ninety seconds,
every time.

Under a sink, in a roof cavity, or driving between jobs. The phone rings out and the job goes to whoever picks up. Most jobs go to whoever replies first. This makes that you, every time. Without it, the enquiry waits four hours and lands after they have already booked someone else — and for plumbing businesses and emergency plumbers, that adds up to $30,600 a year.

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What it is costing now

~~$30,600~~

a year for plumbing businesses and emergency plumbers. Struck through because it is recoverable.

Based on 6 unanswered enquiries a month at $850 average job value, of which 50% would have converted. Your leak audit uses your numbers, not these.

What changes

Most jobs go to whoever replies first. This makes that you, every time.

Every new enquiry — from any channel, at any hour — gets a real reply inside 90 seconds. Not an autoresponder saying we received your message: an actual reply that asks the next question and moves toward a booking. On the line this sits at station 2, answer — the point where enquiries either turn into jobs or quietly stop. Hot water down, a leak through a ceiling — they call three plumbers and book the first one that answers.

The board — Plumbers — answer station

RUNNING

21:47Sarah M. — hot water system downMissed callBooked 07:30
22:03Quote #218 — bathroom re-fit, $6,400Day-5 chaseReplied "yes"
23:19Blocked drain — NorthsideWeb chatBooked 08:15
06:00Shift summary → owner's phoneReport$4,180 overnight

How it runs

What 90-second speed to lead changes for plumbers

01
The clock starts
The moment an enquiry lands, from any channel.
02
A real reply goes out
Personal, specific to what they asked, and moving toward a time in the diary.
03
It keeps going
If they do not reply, it follows up — rather than the enquiry going cold in an inbox.
04
You see the clock
Median reply time is on your shift summary, so the number is a fact, not a claim.

Straight answers

90-second speed to lead for plumbing — questions people ask

We usually get back to people the same day.: Same day is the industry norm, which is exactly why it does not win. The business that replies in 90 seconds takes the job before the same-day reply is written.
What happens when a call comes in while I am on a job?: The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.
Can it tell an emergency from a quote request?: Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Same trade

Everything else that runs on a plumber line

Same station

90-second speed to lead in other trades

Plumbers · 90-second reply

Find your leak
in 10 minutes.

We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.

You see the number before you spend anything.