Legal · STN 04 — Chase
Every quote
chased down.
Distress plus comparison. The firm that answers first has an enormous advantage before price is ever discussed. Sent is not the same as answered. Every open quote gets followed until it is one or the other. Without it, a year of quotes sent and never followed up, sitting in a folder as unanswered maybes — and for law firms and legal practices taking enquiries from the public, that adds up to $56,700 a year.
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What it is costing now
$56,700
a year for law firms and legal practices taking enquiries from the public. Struck through because it is recoverable.
Based on 3 unanswered enquiries a month at $4,500 average matter value, of which 35% would have converted. Your leak audit uses your numbers, not these.
What changes
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
Every quote you send is followed up on day 2, day 5 and day 9 — automatically, in your voice, until you get a yes or a no. Most quotes are not lost to price. They are lost to silence, because following up feels like nagging and Friday never comes. On the line this sits at station 4, chase — the point where enquiries either turn into matters or quietly stop. The people qualified to speak to a new client are billing, in court, or in a meeting.
The board — Legal — chase station
RUNNING- TueCosts estimate #14 — commercialDay-5 chaseInstructed
- 19:26Family law enquiry — initial adviceMissed callConsult Thu 10:00
- 21:40Conveyancing — contract reviewWeb chatBooked Wed
- 06:00Shift summary → principal's phoneReport3 consults booked
How it runs
What quote follow-up on day 2, 5 and 9 changes for legal
01
The quote goes out
However you send it — the follow-up schedule starts the moment it does.
02
Day 2
A short check that it arrived and made sense.
03
Day 5
A nudge that answers the objection this kind of job usually stalls on.
04
Day 9
A straight close: still interested, or should we release the slot.
05
It stops on an answer
A reply ends the sequence immediately. Nobody gets chased after they have replied.
Straight answers
Quote follow-up on day 2, 5 and 9 for legal practices — questions people ask
- I don't want to hassle people.
- Three messages over nine days is not hassling — it is the amount of follow-up that separates a business that gets an answer from one that guesses. It stops the moment they reply either way.
- Can automation give legal advice?
- No, and it does not. It captures the nature of the matter, checks for conflicts against your rules, and books a consultation. Every word of advice comes from a person.
- How does it handle conflict checks?
- Names and opposing parties are captured at intake and checked against your list before a consultation is confirmed, which is earlier than most firms manage manually.
Same trade
Everything else that runs on a legal line
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
The pipeline board
Every open enquiry, what stage it is at, and what happens to it next.
Same station
Quote follow-up on day 2, 5 and 9 in other trades
Legal · Quote follow-up
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