Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

Can automation give legal advice?

No, and it does not. It captures the nature of the matter, checks for conflicts against your rules, and books a consultation. Every word of advice comes from a person.

How does it handle conflict checks?

Names and opposing parties are captured at intake and checked against your list before a consultation is confirmed, which is earlier than most firms manage manually.

Legal · STN 02 — Answer

Missed calls,
un-missed.

Distress plus comparison. The firm that answers first has an enormous advantage before price is ever discussed. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for law firms and legal practices taking enquiries from the public, that adds up to $56,700 a year.

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What it is costing now

~~$56,700~~

a year for law firms and legal practices taking enquiries from the public. Struck through because it is recoverable.

Based on 3 unanswered enquiries a month at $4,500 average matter value, of which 35% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into matters or quietly stop. The people qualified to speak to a new client are billing, in court, or in a meeting.

The board — Legal — answer station

RUNNING

19:26Family law enquiry — initial adviceMissed callConsult Thu 10:00
21:40Conveyancing — contract reviewWeb chatBooked Wed
TueCosts estimate #14 — commercialDay-5 chaseInstructed
06:00Shift summary → principal's phoneReport3 consults booked

How it runs

What missed-call text-back changes for legal

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for legal practices — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
Can automation give legal advice?: No, and it does not. It captures the nature of the matter, checks for conflicts against your rules, and books a consultation. Every word of advice comes from a person.
How does it handle conflict checks?: Names and opposing parties are captured at intake and checked against your list before a consultation is confirmed, which is earlier than most firms manage manually.

Same trade

Everything else that runs on a legal line

Same station

Missed-call text-back in other trades

Legal · Missed-call text-back

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