Plumbers · STN 04 — Chase
Every quote
chased down.
Under a sink, in a roof cavity, or driving between jobs. The phone rings out and the job goes to whoever picks up. Sent is not the same as answered. Every open quote gets followed until it is one or the other. Without it, a year of quotes sent and never followed up, sitting in a folder as unanswered maybes — and for plumbing businesses and emergency plumbers, that adds up to $30,600 a year.
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What it is costing now
$30,600
a year for plumbing businesses and emergency plumbers. Struck through because it is recoverable.
Based on 6 unanswered enquiries a month at $850 average job value, of which 50% would have converted. Your leak audit uses your numbers, not these.
What changes
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
Every quote you send is followed up on day 2, day 5 and day 9 — automatically, in your voice, until you get a yes or a no. Most quotes are not lost to price. They are lost to silence, because following up feels like nagging and Friday never comes. On the line this sits at station 4, chase — the point where enquiries either turn into jobs or quietly stop. Hot water down, a leak through a ceiling — they call three plumbers and book the first one that answers.
The board — Plumbers — chase station
RUNNING- 22:03Quote #218 — bathroom re-fit, $6,400Day-5 chaseReplied "yes"
- 21:47Sarah M. — hot water system downMissed callBooked 07:30
- 23:19Blocked drain — NorthsideWeb chatBooked 08:15
- 06:00Shift summary → owner's phoneReport$4,180 overnight
How it runs
What quote follow-up on day 2, 5 and 9 changes for plumbers
01
The quote goes out
However you send it — the follow-up schedule starts the moment it does.
02
Day 2
A short check that it arrived and made sense.
03
Day 5
A nudge that answers the objection this kind of job usually stalls on.
04
Day 9
A straight close: still interested, or should we release the slot.
05
It stops on an answer
A reply ends the sequence immediately. Nobody gets chased after they have replied.
Straight answers
Quote follow-up on day 2, 5 and 9 for plumbing — questions people ask
- I don't want to hassle people.
- Three messages over nine days is not hassling — it is the amount of follow-up that separates a business that gets an answer from one that guesses. It stops the moment they reply either way.
- What happens when a call comes in while I am on a job?
- The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.
- Can it tell an emergency from a quote request?
- Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.
Same trade
Everything else that runs on a plumber line
Missed-call text-back
A text goes out before the voicemail beep would have finished.
AI voice agent
Every call picked up on the first ring, at any hour, without a receptionist.
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Database reactivation
Booked work from people who already know you. No new ad spend.
Same station
Quote follow-up on day 2, 5 and 9 in other trades
Plumbers · Quote follow-up
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