Legal · STN 03 — Book
The diary
holds.
Distress plus comparison. The firm that answers first has an enormous advantage before price is ever discussed. A booking that does not show up cost you the same as one you never took. Without it, an empty slot, the travel already committed, and an hour that cannot be resold — and for law firms and legal practices taking enquiries from the public, that adds up to $56,700 a year.
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What it is costing now
$56,700
a year for law firms and legal practices taking enquiries from the public. Struck through because it is recoverable.
Based on 3 unanswered enquiries a month at $4,500 average matter value, of which 35% would have converted. Your leak audit uses your numbers, not these.
What changes
A booking that does not show up cost you the same as one you never took.
Automatic reminders before every appointment, with an easy way to confirm or move it. A rescheduled job is worth real money; a no-show is worth nothing and burns the slot, the travel and the hour. On the line this sits at station 3, book — the point where enquiries either turn into matters or quietly stop. The people qualified to speak to a new client are billing, in court, or in a meeting.
The board — Legal — book station
RUNNING- 19:26Family law enquiry — initial adviceMissed callConsult Thu 10:00
- 21:40Conveyancing — contract reviewWeb chatBooked Wed
- 06:00Shift summary → principal's phoneReport3 consults booked
- TueCosts estimate #14 — commercialDay-5 chaseInstructed
How it runs
What appointment reminders changes for legal
01
Confirmed on booking
Straight away, with the time, the address and what to expect.
02
Reminded before
On your schedule — the day before and the morning of, or whatever suits the work.
03
Easy to move
One reply reschedules. A moved job is revenue; a no-show is not.
04
The gap gets refilled
A cancellation can be offered to someone waiting rather than left empty.
Straight answers
Appointment reminders for legal practices — questions people ask
- We already send reminders when we remember.
- When you remember is the load-bearing part of that sentence. It is the first thing dropped on a busy week, which is the same week the diary is worth most.
- Can automation give legal advice?
- No, and it does not. It captures the nature of the matter, checks for conflicts against your rules, and books a consultation. Every word of advice comes from a person.
- How does it handle conflict checks?
- Names and opposing parties are captured at intake and checked against your list before a consultation is confirmed, which is earlier than most firms manage manually.
Same trade
Everything else that runs on a legal line
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
Quote follow-up on day 2, 5 and 9
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
The pipeline board
Every open enquiry, what stage it is at, and what happens to it next.
Same station
Appointment reminders in other trades
Legal · Reminders + no-shows
Find your leak
in 10 minutes.
We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.
You see the number before you spend anything.
free leak audit · 10 minutes · no login