HVAC & air con · STN 04 — Chase
Every quote
chased down.
The first hot week produces a month of enquiries in three days, and the phone system was never built for it. Sent is not the same as answered. Every open quote gets followed until it is one or the other. Without it, a year of quotes sent and never followed up, sitting in a folder as unanswered maybes — and for air conditioning installers and HVAC service businesses, that adds up to $46,100 a year.
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What it is costing now
$46,100
a year for air conditioning installers and HVAC service businesses. Struck through because it is recoverable.
Based on 4 unanswered enquiries a month at $2,400 average install value, of which 40% would have converted. Your leak audit uses your numbers, not these.
What changes
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
Every quote you send is followed up on day 2, day 5 and day 9 — automatically, in your voice, until you get a yes or a no. Most quotes are not lost to price. They are lost to silence, because following up feels like nagging and Friday never comes. On the line this sits at station 4, chase — the point where enquiries either turn into installs or quietly stop. A $4,000 system gets thought about for a fortnight. If nobody follows up in that fortnight, it is decided without you.
The board — HVAC & air con — chase station
RUNNING- 14:08Quote #402 — 7.1kW split, $3,900Day-5 chaseSite visit booked
- 12:41No cooling — 3 calls in 10 minOverflowAll 3 texted back
- 18:22Annual service reminder — 84 sentCampaign11 booked
- 06:00Shift summary → owner's phoneReport$9,240 overnight
How it runs
What quote follow-up on day 2, 5 and 9 changes for hvac & air con
01
The quote goes out
However you send it — the follow-up schedule starts the moment it does.
02
Day 2
A short check that it arrived and made sense.
03
Day 5
A nudge that answers the objection this kind of job usually stalls on.
04
Day 9
A straight close: still interested, or should we release the slot.
05
It stops on an answer
A reply ends the sequence immediately. Nobody gets chased after they have replied.
Straight answers
Quote follow-up on day 2, 5 and 9 for hvac & air conditioning — questions people ask
- I don't want to hassle people.
- Three messages over nine days is not hassling — it is the amount of follow-up that separates a business that gets an answer from one that guesses. It stops the moment they reply either way.
- Can it cope with a heatwave week?
- That is the week it earns its keep. Every caller gets an answer whether they are the first or the fortieth, and the ones you cannot reach today are held and booked rather than lost.
- Can it sell servicing to people I already installed for?
- Yes. Your install history becomes a reactivation campaign — the cheapest revenue you have, because they already chose you once.
Same trade
Everything else that runs on a hvac & air con line
Missed-call text-back
A text goes out before the voicemail beep would have finished.
AI voice agent
Every call picked up on the first ring, at any hour, without a receptionist.
Database reactivation
Booked work from people who already know you. No new ad spend.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Same station
Quote follow-up on day 2, 5 and 9 in other trades
HVAC & air con · Quote follow-up
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