Cleaning · STN 04 — Chase
Every quote
chased down.
End of lease means this week. If you answer tomorrow the job is already done by someone else. Sent is not the same as answered. Every open quote gets followed until it is one or the other. Without it, a year of quotes sent and never followed up, sitting in a folder as unanswered maybes — and for commercial and domestic cleaning businesses, that adds up to $43,200 a year.
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What it is costing now
$43,200
a year for commercial and domestic cleaning businesses. Struck through because it is recoverable.
Based on 5 unanswered enquiries a month at $1,800 average clean value, of which 40% would have converted. Your leak audit uses your numbers, not these.
What changes
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
Every quote you send is followed up on day 2, day 5 and day 9 — automatically, in your voice, until you get a yes or a no. Most quotes are not lost to price. They are lost to silence, because following up feels like nagging and Friday never comes. On the line this sits at station 4, chase — the point where enquiries either turn into cleans or quietly stop. A commercial quote is worth thousands a year, and it is usually decided in the first 48 hours.
The board — Cleaning — chase station
RUNNING- 17:20Office contract quote — $1,850/moDay-2 chaseMeeting booked
- 16:45End of lease — 3 bed, FridayMissed callBooked Fri 09:00
- 19:55Regular fortnightly — web chatWeb chatStarted next week
- 06:00Shift summary → owner's phoneReport$3,120 booked
How it runs
What quote follow-up on day 2, 5 and 9 changes for cleaning
01
The quote goes out
However you send it — the follow-up schedule starts the moment it does.
02
Day 2
A short check that it arrived and made sense.
03
Day 5
A nudge that answers the objection this kind of job usually stalls on.
04
Day 9
A straight close: still interested, or should we release the slot.
05
It stops on an answer
A reply ends the sequence immediately. Nobody gets chased after they have replied.
Straight answers
Quote follow-up on day 2, 5 and 9 for cleaning services — questions people ask
- I don't want to hassle people.
- Three messages over nine days is not hassling — it is the amount of follow-up that separates a business that gets an answer from one that guesses. It stops the moment they reply either way.
- Can it quote a clean without seeing the property?
- It qualifies size, type and timing, then either gives a price from your own rules or books the walkthrough. You decide which jobs get priced sight unseen.
- Can it handle recurring bookings?
- Yes — fortnightly and weekly clients are scheduled as a series, with reminders, rather than rebooked one at a time.
Same trade
Everything else that runs on a cleaning line
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Database reactivation
Booked work from people who already know you. No new ad spend.
Same station
Quote follow-up on day 2, 5 and 9 in other trades
Cleaning · Quote follow-up
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