Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

We already follow up our quotes.

You follow up the ones you remember, in the weeks that are not busy. Day 2, 5 and 9 on every quote without exception is a different number, and it is the number that shows up in the close rate.

Can it handle rebate and finance questions?

It answers from your own rules and current rebate figures, and escalates anything it is not certain about rather than guessing. Getting a rebate number wrong is expensive, so it is set up conservatively.

Solar & battery · STN 02 — Answer

Missed calls,
un-missed.

Solar is compared for weeks. Whoever is still in the conversation at the end wins, and usually nobody is. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for residential and commercial solar and battery installers, that adds up to $96,100 a year.

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What it is costing now

~~$96,100~~

a year for residential and commercial solar and battery installers. Struck through because it is recoverable.

Based on 3 unanswered enquiries a month at $8,900 average install value, of which 30% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into installs or quietly stop. You pay real money for solar leads, then let a third of them go unanswered past the first hour.

The board — Solar & battery — answer station

RUNNING

MonQuote #341 — 6.6kW system, $8,900Quote sentDay-2 chase sent
WedCustomer replied "still interested"Day-5 chaseCall booked
FriContract signed — 6.6kW + batteryPipelineInstall scheduled
06:00Shift summary → owner's phoneReport$8,900 signed

How it runs

What missed-call text-back changes for solar & battery

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for solar & battery — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
We already follow up our quotes.: You follow up the ones you remember, in the weeks that are not busy. Day 2, 5 and 9 on every quote without exception is a different number, and it is the number that shows up in the close rate.
Can it handle rebate and finance questions?: It answers from your own rules and current rebate figures, and escalates anything it is not certain about rather than guessing. Getting a rebate number wrong is expensive, so it is set up conservatively.

Same trade

Everything else that runs on a solar & battery line

Same station

Missed-call text-back in other trades

Solar & battery · Missed-call text-back

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