Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

What happens when a call comes in while I am on a job?

The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.

Can it tell an emergency from a quote request?

Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Plumbers · STN 02 — Answer

Missed calls,
un-missed.

Under a sink, in a roof cavity, or driving between jobs. The phone rings out and the job goes to whoever picks up. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for plumbing businesses and emergency plumbers, that adds up to $30,600 a year.

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What it is costing now

~~$30,600~~

a year for plumbing businesses and emergency plumbers. Struck through because it is recoverable.

Based on 6 unanswered enquiries a month at $850 average job value, of which 50% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into jobs or quietly stop. Hot water down, a leak through a ceiling — they call three plumbers and book the first one that answers.

The board — Plumbers — answer station

RUNNING

21:47Sarah M. — hot water system downMissed callBooked 07:30
22:03Quote #218 — bathroom re-fit, $6,400Day-5 chaseReplied "yes"
23:19Blocked drain — NorthsideWeb chatBooked 08:15
06:00Shift summary → owner's phoneReport$4,180 overnight

How it runs

What missed-call text-back changes for plumbers

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for plumbing — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
What happens when a call comes in while I am on a job?: The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.
Can it tell an emergency from a quote request?: Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Same trade

Everything else that runs on a plumber line

Same station

Missed-call text-back in other trades

Plumbers · Missed-call text-back

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