Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

Can it cope with a heatwave week?

That is the week it earns its keep. Every caller gets an answer whether they are the first or the fortieth, and the ones you cannot reach today are held and booked rather than lost.

Can it sell servicing to people I already installed for?

Yes. Your install history becomes a reactivation campaign — the cheapest revenue you have, because they already chose you once.

HVAC & air con · STN 02 — Answer

Missed calls,
un-missed.

The first hot week produces a month of enquiries in three days, and the phone system was never built for it. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for air conditioning installers and HVAC service businesses, that adds up to $46,100 a year.

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What it is costing now

~~$46,100~~

a year for air conditioning installers and HVAC service businesses. Struck through because it is recoverable.

Based on 4 unanswered enquiries a month at $2,400 average install value, of which 40% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into installs or quietly stop. A $4,000 system gets thought about for a fortnight. If nobody follows up in that fortnight, it is decided without you.

The board — HVAC & air con — answer station

RUNNING

12:41No cooling — 3 calls in 10 minOverflowAll 3 texted back
14:08Quote #402 — 7.1kW split, $3,900Day-5 chaseSite visit booked
18:22Annual service reminder — 84 sentCampaign11 booked
06:00Shift summary → owner's phoneReport$9,240 overnight

How it runs

What missed-call text-back changes for hvac & air con

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for hvac & air conditioning — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
Can it cope with a heatwave week?: That is the week it earns its keep. Every caller gets an answer whether they are the first or the fortieth, and the ones you cannot reach today are held and booked rather than lost.
Can it sell servicing to people I already installed for?: Yes. Your install history becomes a reactivation campaign — the cheapest revenue you have, because they already chose you once.

Same trade

Everything else that runs on a hvac & air con line

Same station

Missed-call text-back in other trades

HVAC & air con · Missed-call text-back

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