Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

Most of my work is word of mouth. Does this still help?

Word of mouth still has to reach you. A referral who calls while you are up a ladder and gets voicemail is the most expensive lead you will ever lose, because it cost you nothing to earn and you lost it anyway.

Can it handle compliance questions?

It does not give electrical advice. It captures what the job is, where it is and how urgent, then books or escalates. Anything technical comes to you with the full conversation.

Electricians · STN 02 — Answer

Missed calls,
un-missed.

The calls that come in during work hours are the ones you cannot take, and they are most of them. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for electrical contractors and domestic sparkies, that adds up to $25,900 a year.

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What it is costing now

~~$25,900~~

a year for electrical contractors and domestic sparkies. Struck through because it is recoverable.

Based on 6 unanswered enquiries a month at $720 average job value, of which 50% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into jobs or quietly stop. A powerpoint and a fan is not worth chasing, so it never gets chased — and it was an hour's work you already had.

The board — Electricians — answer station

RUNNING

17:52Dead circuit — MarrickvilleMissed callBooked 08:00
19:30Switchboard upgrade quote, $2,850Day-2 chaseOpened, no reply
20:14Downlights + fan — web enquiryWeb chatBooked Thu
06:00Shift summary → owner's phoneReport$3,570 overnight

How it runs

What missed-call text-back changes for electricians

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for electrical — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
Most of my work is word of mouth. Does this still help?: Word of mouth still has to reach you. A referral who calls while you are up a ladder and gets voicemail is the most expensive lead you will ever lose, because it cost you nothing to earn and you lost it anyway.
Can it handle compliance questions?: It does not give electrical advice. It captures what the job is, where it is and how urgent, then books or escalates. Anything technical comes to you with the full conversation.

Same trade

Everything else that runs on a electrician line

Same station

Missed-call text-back in other trades

Electricians · Missed-call text-back

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