Won't people be annoyed by an automated text?

They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.

Agents already follow up their own leads.

The good ones follow up the leads they remember, on the days they are not at three opens. Every enquiry chased on a schedule is a different number, and it shows up in listings won.

Can it handle both sales and property management?

They run as separate lines with their own rules — an appraisal enquiry and a tenant enquiry are not the same conversation.

Real estate · STN 02 — Answer

Missed calls,
un-missed.

A vendor contacts three agencies in an evening. The first callback is a genuine advantage worth tens of thousands. A text goes out before the voicemail beep would have finished. Without it, the call goes to voicemail, no message is left, and the job goes to whoever answers next — and for sales agents, property managers and agencies, that adds up to $54,000 a year.

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What it is costing now

~~$54,000~~

a year for sales agents, property managers and agencies. Struck through because it is recoverable.

Based on 2 unanswered enquiries a month at $9,000 average listing value, of which 25% would have converted. Your leak audit uses your numbers, not these.

What changes

A text goes out before the voicemail beep would have finished.

When a call rings out, a text is sent to that number within seconds asking what they need. Most people never leave a voicemail, but almost everyone answers a text. It is the fastest win on the line and usually the one that pays for the whole system in the first month. On the line this sits at station 2, answer — the point where enquiries either turn into listings or quietly stop. Forty names collected on a Saturday, contacted once, never again.

The board — Real estate — answer station

RUNNING

Sat 11:04Open home — 41 attendees capturedOpen homeAll followed up
Sat 19:30Appraisal request — 4 bed, WestsideWeb formBooked Mon 09:00
TuePast vendors, 5+ years — 210 sentCampaign6 appraisals
06:00Shift summary → principal's phoneReport7 appraisals booked

How it runs

What missed-call text-back changes for real estate

01
The call rings out
You are on a job, in a meeting, driving, or closed. Nothing changes about how you work.
02
A text goes out
Within seconds, to that number, apologising for the miss and asking what they need.
03
They reply
The conversation continues by text — which they can do from anywhere, including where they could not take a call.
04
It books or hands over
Straight to a booked slot, or to you with the whole thread if it needs a person.

Straight answers

Missed-call text-back for real estate — questions people ask

Won't people be annoyed by an automated text?: They called you. A text back in ten seconds reads as attentive, not automated. The version that annoys people is the one that never comes.
Agents already follow up their own leads.: The good ones follow up the leads they remember, on the days they are not at three opens. Every enquiry chased on a schedule is a different number, and it shows up in listings won.
Can it handle both sales and property management?: They run as separate lines with their own rules — an appraisal enquiry and a tenant enquiry are not the same conversation.

Same trade

Everything else that runs on a real estate line

Same station

Missed-call text-back in other trades

Real estate · Missed-call text-back

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