We already have an inbox. Why another one?

You have five, and that is the problem. The point is not another place to look — it is one place instead of five, with every channel already in it.

What happens when a call comes in while I am on a job?

The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.

Can it tell an emergency from a quote request?

Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Plumbers · STN 01 — Capture

Every enquiry
in one place.

Under a sink, in a roof cavity, or driving between jobs. The phone rings out and the job goes to whoever picks up. One intake for calls, forms, chat, email and socials. Nothing lives in a notebook. Without it, enquiries scatter across inboxes and phones, and the ones nobody owns quietly die — and for plumbing businesses and emergency plumbers, that adds up to $30,600 a year.

Book the leak audit

free leak audit · 10 minutes · no login

What it is costing now

~~$30,600~~

a year for plumbing businesses and emergency plumbers. Struck through because it is recoverable.

Based on 6 unanswered enquiries a month at $850 average job value, of which 50% would have converted. Your leak audit uses your numbers, not these.

What changes

One intake for calls, forms, chat, email and socials. Nothing lives in a notebook.

Every channel you get enquiries on lands in a single inbox with a single thread per customer. The van notebook, the shared email, the messages sitting in someone's personal phone — all of it in one place, so nothing is lost between people. On the line this sits at station 1, capture — the point where enquiries either turn into jobs or quietly stop. Hot water down, a leak through a ceiling — they call three plumbers and book the first one that answers.

The board — Plumbers — capture station

RUNNING

23:19Blocked drain — NorthsideWeb chatBooked 08:15
21:47Sarah M. — hot water system downMissed callBooked 07:30
22:03Quote #218 — bathroom re-fit, $6,400Day-5 chaseReplied "yes"
06:00Shift summary → owner's phoneReport$4,180 overnight

How it runs

What one lead inbox changes for plumbers

01
Everything lands
Phone, web form, web chat, email, Facebook, Instagram and Google — one intake.
02
One thread per person
A customer who calls, then texts, then emails is one conversation, not three.
03
Nothing unassigned
Every enquiry has an owner and a state. Nothing sits in a place where it is nobody's job.
04
It is searchable
Find what you told someone eight months ago in a couple of seconds.

Straight answers

One lead inbox for plumbing — questions people ask

We already have an inbox. Why another one?: You have five, and that is the problem. The point is not another place to look — it is one place instead of five, with every channel already in it.
What happens when a call comes in while I am on a job?: The call rings out as it does now, and a text goes to that number within seconds asking what they need. Most people never leave a voicemail but nearly everyone answers a text. The conversation continues without you until there is a time in the diary or something that genuinely needs you.
Can it tell an emergency from a quote request?: Yes. Urgent work is escalated to you by the rules you set — a burst pipe reaches you straight away, a bathroom quote books itself in for a measure. You decide where that line sits.

Same trade

Everything else that runs on a plumber line

Same station

One lead inbox in other trades

Plumbers · One lead inbox

Find your leak
in 10 minutes.

We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.

You see the number before you spend anything.