Med spas · STN 01 — Capture
Every enquiry
in one place.
People research treatments late at night and privately. By morning they have booked with whoever replied. One intake for calls, forms, chat, email and socials. Nothing lives in a notebook. Without it, enquiries scatter across inboxes and phones, and the ones nobody owns quietly die — and for cosmetic clinics, med spas and aesthetics practices, that adds up to $30,800 a year.
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What it is costing now
$30,800
a year for cosmetic clinics, med spas and aesthetics practices. Struck through because it is recoverable.
Based on 6 unanswered enquiries a month at $950 average appointment value, of which 45% would have converted. Your leak audit uses your numbers, not these.
What changes
One intake for calls, forms, chat, email and socials. Nothing lives in a notebook.
Every channel you get enquiries on lands in a single inbox with a single thread per customer. The van notebook, the shared email, the messages sitting in someone's personal phone — all of it in one place, so nothing is lost between people. On the line this sits at station 1, capture — the point where enquiries either turn into appointments or quietly stop. An empty chair costs the practitioner's hour and cannot be resold at short notice without a system.
The board — Med spas — capture station
RUNNING- 21:48Web chat — skin consult enquiryWeb chatConsult booked
- 22:30Missed call — treatment pricingMissed callText sent 22:31
- WedRepeat interval due — 96 clientsCampaign28 rebooked
- 06:00Shift summary → owner's phoneReport$9,120 booked
How it runs
What one lead inbox changes for med spas
01
Everything lands
Phone, web form, web chat, email, Facebook, Instagram and Google — one intake.
02
One thread per person
A customer who calls, then texts, then emails is one conversation, not three.
03
Nothing unassigned
Every enquiry has an owner and a state. Nothing sits in a place where it is nobody's job.
04
It is searchable
Find what you told someone eight months ago in a couple of seconds.
Straight answers
One lead inbox for med spa & aesthetics — questions people ask
- We already have an inbox. Why another one?
- You have five, and that is the problem. The point is not another place to look — it is one place instead of five, with every channel already in it.
- Can it discuss treatments and pricing?
- It answers general questions from your own information and books the consultation. Anything clinical is a conversation with a practitioner, and it is set up to say so.
- How does it reduce no-shows?
- Confirmation on booking, a reminder the day before and one on the morning, and a one-tap reschedule. A moved appointment is revenue; a no-show is not.
Same trade
Everything else that runs on a med spa line
AI web chat
A visitor asking a question at 11pm gets an answer, not a contact form.
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Database reactivation
Booked work from people who already know you. No new ad spend.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Same station
One lead inbox in other trades
Med spas · One lead inbox
Find your leak
in 10 minutes.
We count what is leaking out of your pipeline right now and put a dollar figure on it. Free, ten minutes, no login, no obligation.
You see the number before you spend anything.
free leak audit · 10 minutes · no login