We usually get back to people the same day.

Same day is the industry norm, which is exactly why it does not win. The business that replies in 90 seconds takes the job before the same-day reply is written.

Our front desk handles enquiries.

During staffed hours. The enquiries that decide memberships arrive at 10pm, and the desk is closed.

Can it book trials and classes?

Yes, from your live timetable, with class capacity respected so nothing is oversold.

Gyms & fitness · STN 02 — Answer

Ninety seconds,
every time.

The decision to join is made at night and gone by Tuesday. A next-day reply misses the window entirely. Most jobs go to whoever replies first. This makes that you, every time. Without it, the enquiry waits four hours and lands after they have already booked someone else — and for gyms, personal trainers and fitness studios, that adds up to $47,000 a year.

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What it is costing now

~~$47,000~~

a year for gyms, personal trainers and fitness studios. Struck through because it is recoverable.

Based on 8 unanswered enquiries a month at $1,400 average membership value, of which 35% would have converted. Your leak audit uses your numbers, not these.

What changes

Most jobs go to whoever replies first. This makes that you, every time.

Every new enquiry — from any channel, at any hour — gets a real reply inside 90 seconds. Not an autoresponder saying we received your message: an actual reply that asks the next question and moves toward a booking. On the line this sits at station 2, answer — the point where enquiries either turn into memberships or quietly stop. A free week with no follow-up is a free week. Two follow-ups turn it into a member.

The board — Gyms & fitness — answer station

RUNNING

Sun 19:50Missed call — membership pricingMissed callText sent 19:51
22:14Web chat — 6 week challengeWeb chatTrial booked Mon
ThuLapsed members, 6 months — 180 sentCampaign22 returned
06:00Shift summary → owner's phoneReport22 rejoins

How it runs

What 90-second speed to lead changes for gyms & fitness

01
The clock starts
The moment an enquiry lands, from any channel.
02
A real reply goes out
Personal, specific to what they asked, and moving toward a time in the diary.
03
It keeps going
If they do not reply, it follows up — rather than the enquiry going cold in an inbox.
04
You see the clock
Median reply time is on your shift summary, so the number is a fact, not a claim.

Straight answers

90-second speed to lead for gyms & fitness studios — questions people ask

We usually get back to people the same day.: Same day is the industry norm, which is exactly why it does not win. The business that replies in 90 seconds takes the job before the same-day reply is written.
Our front desk handles enquiries.: During staffed hours. The enquiries that decide memberships arrive at 10pm, and the desk is closed.
Can it book trials and classes?: Yes, from your live timetable, with class capacity respected so nothing is oversold.

Same trade

Everything else that runs on a gyms & fitnes line

Same station

90-second speed to lead in other trades

Gyms & fitness · 90-second reply

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