Auto services · STN 04 — Chase
Every quote
chased down.
Everyone is on the tools. The phone rings out all day, every day, and the calls do not come back. Sent is not the same as answered. Every open quote gets followed until it is one or the other. Without it, a year of quotes sent and never followed up, sitting in a folder as unanswered maybes — and for mechanics, auto electricians, smash repairers and detailers, that adds up to $26,000 a year.
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What it is costing now
$26,000
a year for mechanics, auto electricians, smash repairers and detailers. Struck through because it is recoverable.
Based on 7 unanswered enquiries a month at $620 average booking value, of which 50% would have converted. Your leak audit uses your numbers, not these.
What changes
Sent is not the same as answered. Every open quote gets followed until it is one or the other.
Every quote you send is followed up on day 2, day 5 and day 9 — automatically, in your voice, until you get a yes or a no. Most quotes are not lost to price. They are lost to silence, because following up feels like nagging and Friday never comes. On the line this sits at station 4, chase — the point where enquiries either turn into bookings or quietly stop. A car serviced six months ago is due now, and the customer is waiting for a reminder nobody sends.
The board — Auto services — chase station
RUNNING- 15:02Quote — timing belt, $1,850Day-2 chaseApproved
- 09:12Missed call — brakes grindingMissed callBooked tomorrow
- 11:38Logbook due — 220 reminders sentCampaign37 booked
- 06:00Shift summary → owner's phoneReport$14,600 booked
How it runs
What quote follow-up on day 2, 5 and 9 changes for auto services
01
The quote goes out
However you send it — the follow-up schedule starts the moment it does.
02
Day 2
A short check that it arrived and made sense.
03
Day 5
A nudge that answers the objection this kind of job usually stalls on.
04
Day 9
A straight close: still interested, or should we release the slot.
05
It stops on an answer
A reply ends the sequence immediately. Nobody gets chased after they have replied.
Straight answers
Quote follow-up on day 2, 5 and 9 for auto services — questions people ask
- I don't want to hassle people.
- Three messages over nine days is not hassling — it is the amount of follow-up that separates a business that gets an answer from one that guesses. It stops the moment they reply either way.
- Can it book around workshop capacity?
- Yes — by job type and bay availability, so a half-day job never lands in a slot that cannot hold it.
- Will it chase service reminders?
- Automatically, from your own service history. For most workshops it is the largest single pool of unbooked revenue sitting in the system already.
Same trade
Everything else that runs on a auto service line
Missed-call text-back
A text goes out before the voicemail beep would have finished.
Database reactivation
Booked work from people who already know you. No new ad spend.
Straight-to-calendar booking
Qualified enquiries land in your calendar. No phone tag, no back and forth.
90-second speed to lead
Most jobs go to whoever replies first. This makes that you, every time.
Appointment reminders
A booking that does not show up cost you the same as one you never took.
Review requests after every job
Asked automatically, at the moment the work is freshest.
Same station
Quote follow-up on day 2, 5 and 9 in other trades
Auto services · Quote follow-up
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